Customer Universe › Customer 360
Next Best ActionPromotional Activity Paused
1 unresolved complaint with Offisys — recovery plan required before cross-selling.
SC
Shahbaz Chaudhry
ActiveSince 1 Jan 2020 · Master ID C0118
+92 326 1211652 shahbaz.chaudhry21@gmail.com F-8, Islamabad 30 Jun 1979 (46 yrs)
Group lifetime value
Rs. 0
Predicted 12m value
Rs. 25.7M
Brands engaged
1/8
Churn risk
High
Relationship score trajectory54/100
Identity constellation
Shahbaz
MOMoltyfoam
OFOffisys
MOMoltyhome
MAMaster Celeste
DUDura Foam
BEbe by moltyfoam
CHChangan
DEDeepal
4 source records · 3 AI matches
Brand Relationship
Current relationship across all group brands
Mo—
Moltyfoam
No Relationship
Of—
Offisys
Prospect
Mo—
Moltyhome
No Relationship
Ma—
Master Celeste
Prospect
Du—
Dura Foam
No Relationship
be—
be by moltyfoam
No Relationship
Ch—
Changan
Prospect
DeRs. 16.5M
Deepal
Customer
Recent Interactions
- 20 Jan 2026
Website Chat · Offisys
General Support related to Offisys.
- 12 Jan 2026
Adovvy AI · Offisys
Delivery Query related to Offisys.
Latest Purchase
De
Deepal
S07
1 Jul 2026 · Website
Rs. 16,500,000
AI Snapshot
- High interest in ergonomics
- High interest in home décor
- High interest in suvs
- Responds best on Email
- Best contact window: 11:00-13:00
- Untapped Offisys opportunity detected
Recommended Next Action
Resolve complaint before any promotion
Phone Call
Within 24 hours
89%
propensity