Customer Universe › Customer 360
Next Best ActionPromotional Activity Paused
1 unresolved complaint with Dura Foam — recovery plan required before cross-selling.
Nida Sheikh
ActiveSince 1 Jan 2023 · Master ID C0112
Group lifetime value
Rs. 0
Predicted 12m value
Rs. 1.7M
Brands engaged
3/8
Churn risk
High
Identity constellation
3 source records · 2 AI matches
Brand Relationship
Current relationship across all group brands
Moltyfoam
Past Customer
Offisys
No Relationship
Moltyhome
Customer
Master Celeste
No Relationship
Dura Foam
Customer
be by moltyfoam
No Relationship
Changan
No Relationship
Deepal
No Relationship
Recent Interactions
- 14 Aug 2025
Facebook · Moltyfoam
Test Drive Inquiry related to Moltyfoam.
- 19 Apr 2025
Call Center · Moltyfoam
Purchase Advice related to Moltyfoam.
Latest Purchase
Dura Foam
Foam Topper
15 Jan 2025 · Corporate Sales
Rs. 31,671
AI Snapshot
- High interest in evs
- High interest in discounts
- High interest in office furniture
- Responds best on Website Chat
- Best contact window: 20:00-22:00
Recommended Next Action
Resolve complaint before any promotion
Phone Call
Within 24 hours