Customer Universe › Customer 360
Next Best ActionPromotional Activity Paused
1 unresolved complaint with Moltyhome — recovery plan required before cross-selling.
MK
Maha Khan
ActiveSince 1 Jan 2021 · Master ID C0100
+92 315 9621722 maha.khan3@gmail.com Madina Town, Faisalabad 30 Aug 1969 (56 yrs)
Group lifetime value
Rs. 0
Predicted 12m value
Rs. 880K
Brands engaged
2/8
Churn risk
High
Relationship score trajectory66/100
Identity constellation
Maha
MOMoltyfoam
OFOffisys
MOMoltyhome
MAMaster Celeste
DUDura Foam
BEbe by moltyfoam
CHChangan
DEDeepal
3 source records · 2 AI matches
Brand Relationship
Current relationship across all group brands
Mo—
Moltyfoam
No Relationship
Of—
Offisys
No Relationship
Mo—
Moltyhome
Prospect
Ma—
Master Celeste
No Relationship
DuRs. 72K
Dura Foam
Past Customer
be—
be by moltyfoam
No Relationship
ChRs. 3.3M
Changan
Past Customer
De—
Deepal
No Relationship
Recent Interactions
- 4 Apr 2025
Website Chat · Dura Foam
Complaint Follow-up related to Dura Foam.
Latest Purchase
Du
Dura Foam
Dura Classic Mattress
24 Dec 2022 · Corporate Sales
Rs. 71,760
AI Snapshot
- Prefers premium quality products
- High interest in suvs
- Responds best on Instagram
- Best contact window: 09:00-11:00
- Untapped Moltyhome opportunity detected
Recommended Next Action
Resolve complaint before any promotion
Phone Call
Within 24 hours
87%
propensity