Customer Universe › Customer 360
Next Best ActionPromotional Activity Paused
1 unresolved complaint with Dura Foam — recovery plan required before cross-selling.
AA
Adeel Ahmed
ActiveSince 1 Jan 2019 · Master ID C0072
+92 349 5780177 adeel.ahmed72@gmail.com Clifton, Karachi 24 Apr 1982 (43 yrs)
Group lifetime value
Rs. 0
Predicted 12m value
Rs. 1.4M
Brands engaged
2/8
Churn risk
High
Relationship score trajectory83/100
Identity constellation
Adeel
MOMoltyfoam
OFOffisys
MOMoltyhome
MAMaster Celeste
DUDura Foam
BEbe by moltyfoam
CHChangan
DEDeepal
3 source records · 2 AI matches
Brand Relationship
Current relationship across all group brands
Mo—
Moltyfoam
No Relationship
OfRs. 412K
Offisys
Customer
Mo—
Moltyhome
No Relationship
Ma—
Master Celeste
No Relationship
Du—
Dura Foam
Prospect
be—
be by moltyfoam
No Relationship
Ch—
Changan
No Relationship
DeRs. 15.5M
Deepal
Customer
Recent Interactions
- 24 Aug 2025
Store Visit · Offisys
Purchase Advice related to Offisys.
Latest Purchase
Of
Offisys
Workstation Set
24 Nov 2025 · Corporate Sales
Rs. 412,141
AI Snapshot
- High interest in home décor
- High interest in sleep comfort
- High interest in suvs
- Responds best on Call Center
- Best contact window: 20:00-22:00
- Untapped Dura Foam opportunity detected
Recommended Next Action
Resolve complaint before any promotion
Phone Call
Within 24 hours
87%
propensity