Customer Universe › Customer 360
Next Best ActionPromotional Activity Paused
1 unresolved complaint with Changan — recovery plan required before cross-selling.
OA
Omar Awan
ActiveSince 1 Jan 2022 · Master ID C0049
+92 323 3673322 omar.awan49@hotmail.com DHA Multan, Multan 10 Feb 1986 (39 yrs)
Group lifetime value
Rs. 0
Predicted 12m value
Rs. 34.9M
Brands engaged
1/8
Churn risk
High
Relationship score trajectory72/100
Identity constellation
Omar
MOMoltyfoam
OFOffisys
MOMoltyhome
MAMaster Celeste
DUDura Foam
BEbe by moltyfoam
CHChangan
DEDeepal
4 source records · 3 AI matches
Brand Relationship
Current relationship across all group brands
Mo—
Moltyfoam
No Relationship
Of—
Offisys
No Relationship
Mo—
Moltyhome
Prospect
MaRs. 358K
Master Celeste
Past Customer
Du—
Dura Foam
No Relationship
be—
be by moltyfoam
No Relationship
Ch—
Changan
Prospect
De—
Deepal
Prospect
Recent Interactions
- 11 Feb 2025
Facebook · Changan
Price Inquiry related to Changan.
Latest Purchase
Ma
Master Celeste
Celeste Premium Mattress
21 Feb 2022 · WhatsApp Assisted
Rs. 358,245
AI Snapshot
- High interest in suvs
- High interest in office furniture
- Responds best on Website Chat
- Best contact window: 20:00-22:00
- Untapped Moltyhome opportunity detected
Recommended Next Action
Resolve complaint before any promotion
Phone Call
Within 24 hours
91%
propensity