Customer Universe › Customer 360

Promotional Activity Paused

1 unresolved complaint with Deepal — recovery plan required before cross-selling.

Open recovery plan

Hira Iqbal

Active

Since 1 Jan 2021 · Master ID C0031

+92 309 6503032 hira.iqbal31@outlook.com Chaklala, Rawalpindi 12 May 1969 (56 yrs)

Group lifetime value

Rs. 0

Predicted 12m value

Rs. 1.1M

Brands engaged

2/8

Churn risk

High

Relationship score trajectory85/100

Identity constellation

Hira

MOMoltyfoam

OFOffisys

MOMoltyhome

MAMaster Celeste

DUDura Foam

BEbe by moltyfoam

CHChangan

DEDeepal

2 source records · 1 AI matches

Brand Relationship

Current relationship across all group brands

Moltyfoam

No Relationship

—

Offisys

No Relationship

—

Moltyhome

No Relationship

—

Master Celeste

No Relationship

—

Dura Foam

No Relationship

—

be by moltyfoam

Customer

Rs. 18K

Changan

No Relationship

—

Deepal

Customer

Rs. 16.5M

Recent Interactions

Adovvy AI · be by moltyfoam
Comparison related to be by moltyfoam.
29 Sept 2025
WhatsApp · Deepal
Product Inquiry related to Deepal.
25 Jun 2025
Facebook · Deepal
Complaint Follow-up related to Deepal.
19 Apr 2025
WhatsApp · Deepal
Complaint Follow-up related to Deepal.
27 Mar 2025

Latest Purchase

Deepal

S07

17 Dec 2025 · WhatsApp Assisted

Rs. 16,500,000

AI Snapshot

High interest in wellness
High interest in discounts
Responds best on Instagram
Best contact window: 16:00-18:00

Recommended Next Action

Resolve complaint before any promotion

Phone Call

Within 24 hours

94%

propensity

Identity Graph

2 source records · 1 AI matches

View matching details →