Customer Universe › Customer 360
Next Best ActionPromotional Activity Paused
1 unresolved complaint with Deepal — recovery plan required before cross-selling.
MR
Maha Raza
ActiveSince 1 Jan 2021 · Master ID C0021
+92 332 8306261 maha.raza21@outlook.com Wapda Town, Gujranwala 22 Mar 1985 (40 yrs)
Group lifetime value
Rs. 0
Predicted 12m value
Rs. 1.5M
Brands engaged
0/8
Churn risk
High
Relationship score trajectory76/100
Identity constellation
Maha
MOMoltyfoam
OFOffisys
MOMoltyhome
MAMaster Celeste
DUDura Foam
BEbe by moltyfoam
CHChangan
DEDeepal
2 source records · 1 AI matches
Brand Relationship
Current relationship across all group brands
Mo—
Moltyfoam
No Relationship
Of—
Offisys
No Relationship
Mo—
Moltyhome
No Relationship
Ma—
Master Celeste
No Relationship
Du—
Dura Foam
Prospect
be—
be by moltyfoam
No Relationship
Ch—
Changan
No Relationship
De—
Deepal
Prospect
Recent Interactions
- 5 Mar 2026
Store Visit · Dura Foam
Warranty Query related to Dura Foam.
- 14 May 2025
Email · Deepal
Warranty Query related to Deepal.
Latest Purchase
No purchases recorded.
AI Snapshot
- Prefers premium quality products
- High interest in discounts
- High interest in wellness
- High interest in sleep comfort
- Responds best on Email
- Best contact window: 16:00-18:00
Recommended Next Action
Resolve complaint before any promotion
Phone Call
Within 24 hours
92%
propensity