Customer Universe › Customer 360
Next Best ActionPromotional Activity Paused
1 unresolved complaint with Moltyhome — recovery plan required before cross-selling.
Zara Shah
ActiveHero customerSince 1 Jan 2021 · Master ID C0012
Group lifetime value
Rs. 0
Predicted 12m value
Rs. 1.1M
Brands engaged
2/8
Churn risk
High
Identity constellation
4 source records · 3 AI matches
Brand Relationship
Current relationship across all group brands
Moltyfoam
Prospect
Offisys
No Relationship
Moltyhome
Past Customer
Master Celeste
Prospect
Dura Foam
No Relationship
be by moltyfoam
Customer
Changan
No Relationship
Deepal
No Relationship
Recent Interactions
- 4 Aug 2026
Call Center · Moltyfoam
Comparison related to Moltyfoam.
- 19 Jun 2026
WhatsApp · Master Celeste
Comparison related to Master Celeste.
- 13 Jun 2026
WhatsApp · Master Celeste
Gift Recommendation related to Master Celeste.
- 16 Feb 2026
Email · Master Celeste
Gift Recommendation related to Master Celeste.
Latest Purchase
be by moltyfoam
Weighted Blanket
16 Jun 2025 · WhatsApp Assisted
Rs. 29,787
AI Snapshot
- High interest in home décor
- High interest in bedding
- Responds best on WhatsApp
- Best contact window: 18:00-20:00
- Untapped Moltyfoam opportunity detected
Recommended Next Action
Resolve complaint before any promotion
Phone Call
Within 24 hours