Customer Universe › Customer 360
Next Best ActionPromotional Activity Paused
1 unresolved complaint with Master Celeste — recovery plan required before cross-selling.
Noor Fatima
ActiveHero customerSince 1 Jan 2017 · Master ID C0008
Group lifetime value
Rs. 0
Predicted 12m value
Rs. 1.7M
Brands engaged
1/8
Churn risk
High
Identity constellation
3 source records · 2 AI matches
Brand Relationship
Current relationship across all group brands
Moltyfoam
Customer
Offisys
No Relationship
Moltyhome
Prospect
Master Celeste
Prospect
Dura Foam
No Relationship
be by moltyfoam
No Relationship
Changan
No Relationship
Deepal
No Relationship
Recent Interactions
- 27 May 2026
Email · Master Celeste
Price Inquiry related to Master Celeste.
- 11 Apr 2026
Website Chat · Master Celeste
General Support related to Master Celeste.
- 31 Mar 2026
Facebook · Master Celeste
General Support related to Master Celeste.
- 15 Feb 2026
Email · Moltyhome
Price Inquiry related to Moltyhome.
Latest Purchase
Moltyfoam
Celeste Mattress
8 Jun 2024 · WhatsApp Assisted
Rs. 271,923
AI Snapshot
- Prefers premium quality products
- High interest in luxury interiors
- High interest in guest room setup
- Responds best on WhatsApp
- Best contact window: 16:00-18:00
- Untapped Moltyhome opportunity detected
Recommended Next Action
Resolve complaint before any promotion
Phone Call
Within 24 hours